DELIVERY
Our logistics team prepares your parcel and hands it over to the carrier within 24 hours maximum, on business days (excluding weekends and public holidays).
Delivery times and shipping costs then depend on the delivery method and area chosen:
Before confirming your order, you can "add a new address", which will be automatically taken into account.
If you have already placed an order and made a mistake in the delivery address, please contact our Customer Service by email at contact@sergepariente.com or by phone Monday to Friday from
9:00 am to 12:30 pm and 1:30 pm to 6:00 pm at + 33 9 67 30 39 92
If you have completed your order but haven't received it yet, check its status from your customer account.
If it shows "Ready to be shipped", it means our teams have already carefully prepared your parcel. We are waiting for the driver to collect it during the day.
If your order status is "Out for delivery", it means it has indeed been handed over to our delivery partner.
If your order status is "Your delivery is delayed", please wait 1 or 2 days, and if the parcel still hasn't arrived, contact us:
By email at service-client@sergepariente.com or by phone Monday to Friday from 9:00 am to 12:30 pm and 1:30 pm to 6:00 pm at + 33 9 67 30 39 92
If your order status is "Available at pickup point", please contact the pickup point you selected in order to collect your parcel.
You can follow the different stages of your order through the information we send you by email, which is also displayed in your Customer Account.
If tracking shows that your parcel has been delivered but you haven't received anything, please contact us by email at service-client@sergepariente.com or check directly with the carrier
If you have received an item that does not match your order, please send us one or two photos of the item to the following address: service-client@sergepariente.com
We will then send you a return slip and send you the correct product.