Refund policy
Exchange, return and refund policy
Complimentary exchanges
Exchanges (size or colour) are complimentary from mainland France and the European Union, limited to one exchange per order and subject to availability. We check that the requested piece is available, then send you a prepaid return label; your new piece is shipped to you free of charge as soon as the returned item is received. You may also bring your item back to our showroom, 9 rue Béranger, 75003 Paris.
If the requested size or colour is not available, you may choose another item or request a refund; the conditions for returns for a refund then apply.
Returns for a refund
For a return resulting in a refund, return shipping costs are borne by the customer. You send the item back with the carrier of your choice, preferably with tracking, or bring it back free of charge to our showroom.
If you received a prepaid return label and finally opt for a refund, a flat return fee is deducted from the amount refunded: €10 from mainland France, €15 from the European Union.
From Switzerland, the United Kingdom and other countries outside the European Union, return shipping costs are borne by the customer, whether for an exchange or a refund.
Refund of a piece received in exchange
A piece received in exchange may be returned for a refund within fifteen (15) days of receipt. The flat fee for the first return (€10 from mainland France, €15 from the European Union) is then deducted from the amount refunded, and return shipping of the exchanged piece is at your expense. Shipping costs for the exchange piece are not refunded.
Defective or non-conforming items
If the item you receive is defective, damaged in transit or does not match your order, return costs are always covered by the Maison.
Time limit
You have fifteen (15) days from receipt of your order to request an exchange or a return, without having to give any reason or pay any penalty. This period includes your fourteen (14) day statutory right of withdrawal.
To arrange your return, contact our customer service at service-client@sergepariente.com, stating whether you would like an exchange or a refund.
Download the exchange and return form (PDF) – to print, complete and place in your parcel.
Conditions
Returned items must be new, unworn, unused and unwashed, with their original tags attached, and returned in their original packaging. Items that are incomplete, damaged, soiled, worn or deteriorated can be neither exchanged nor refunded.
Refunds
Once the items have been received and inspected, we refund the price of the returned items together with the original delivery costs, up to the standard delivery rate. Any additional cost resulting from the choice of express delivery is not refunded, nor are return shipping costs.
Refunds are made to the payment method used for the order, no later than fourteen (14) days after receipt of your return.
Order cancellation
An order may be cancelled as long as it has not been prepared for shipping. Once prepared or shipped, it can no longer be cancelled, but you may still return it under the conditions above.
Statutory warranties
All our products are covered by the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), independently of any commercial warranty.
Any questions: service-client@sergepariente.com · +33 1 48 87 69 11