DELIVERY
Our logistics team prepares your parcel and hands it over to the carrier within 24 hours maximum, on business days (excluding weekends and public holidays).
Delivery times and shipping costs then depend on the delivery method and zone chosen:
Before confirming your order you can "add a new address", it will be automatically taken into account.
If you have already placed an order and made a mistake in the delivery address, please contact our Customer Service by email at contact@sergepariente.com or by phone Monday to Friday from
9am to 12:30pm and 1:30pm to 6pm at + 33 9 67 30 39 92
If you've completed your order and haven't received it yet, check its status from your customer account.
If it shows "Ready to be shipped", our teams have already carefully prepared your parcel. We're waiting for the driver to pick it up during the day.
If your order status is "Out for delivery", it means it has been handed over to our delivery partner.
If your order status is "Your delivery is delayed", please wait 1 or 2 days, and if the parcel still hasn't arrived, contact us:
By email at service-client@sergepariente.com or by phone Monday to Friday from 9am to 12:30pm and 1:30pm to 6pm at + 33 9 67 30 39 92
If your order status is "Available for pickup", please contact the pickup point you selected to collect your parcel.
You can follow the various stages of your order thanks to the information we send you by email, which is also displayed in your Customer Account.
If your parcel tracking shows it as delivered and you haven't received anything, please contact us by email at service-client@sergepariente.com or check directly with the carrier
If you've received an item that doesn't match your order, please send us one or two photos of the item at the following address: service-client@sergepariente.com
We will then send you a return slip and send you the correct product.