If you have finalized your order and have not received it yet, check its status from your customer account.
If it is indicated "ready to be shipped", it is because our teams have already carefully prepared your package. We wait for the driver to get it back during the day.
If the status of your order is "under delivery", it is because it has been given to our delivery partner.
If the status of your order is "the delivery of your order is delayed", we invite you to wait 1 or 2 days, and if the package has still not arrived, contact us:
By email at service-client@sergepariente.comor by phone from Monday to Friday from 9 a.m. to 12:30 p.m. and from 1:30 p.m. to 6 p.m. at+ 33 9 67 30 39 92
If the status of your order is "available in withdrawal", we invite you to contact the withdrawal point selected by you, in order to be able to withdraw your package.
You can follow the different steps in your order thanks to the information that we transmit to you by email and which is displayed on your customer account.
If the follow-up of your package indicates that it is delivered and that you have not received anything, we invite you to contact us by email toservice-client@sergepariente.com or to see directly with the carrier